Your human-facing work, structured for AI.

PokaMind is a human-facing AI platform that structures an organization's own playbooks, policies and practice conversations into interaction-ready data, then builds what its people need on top, starting with AI roleplay practice, on a screen or on a robot. In practice, an AI plays the other person in a conversation your team finds hard, such as a stalled renewal, an upset customer or a patient who has waited too long, and each person gets a written breakdown of what they said and how they said it when the session ends. Teams at ABB, BioInvent and Career 180 have used PokaMind. It is built by PokaMind AB in Sweden and was co-founded by Dr. Youssef Mohamed, who holds a PhD from KTH Royal Institute of Technology.

Every PokaMind engagement starts with a scoped build. You share the material behind the conversation: playbooks, call scripts, policies, training programs and the situations your team reports most. PokaMind structures it into an interaction model: who is on each side and what they want, what your documents say, how the situation opens and turns, and which signals are worth observing. One document of up to 100,000 characters can become a planned course of 1 to 10 modules, and code checks that every idea is covered exactly once before a person approves the plan. Every scenario is tested before your team sees it.

AI roleplay practice is a spoken conversation with an AI that plays the other person, in character, built from your material. While the person speaks, PokaMind analyzes observable communication across four channels: words, voice, face and body. When the session ends, they get a written breakdown that points to specific moments, what they said and how they said it, with strengths, what to change and questions to carry into the next run. They can run it again straight away. Practice runs in nine languages, and each session is described with 31 named communication styles, calibrated against the person's own baseline in that session.

A software product, with our team doing the first build. PokaMind is a software platform, and every engagement starts with a scoped build in which our team works with yours to structure your material and design the solution your people need. We build and test it on the platform, and your own owners can then edit and add scenarios themselves. Because the custom work is always delivered through the platform, what we build for you keeps running after the engagement ends, and a second situation builds on the material you have already structured.

No. PokaMind's practice analysis is built around observable communication: what was said, tone of voice, pace, pauses, expression, eye contact, posture and gesture. It is designed not to infer emotions, inner states or personality, and it does not identify anyone from their face or voice. A few older labels in the app are still being renamed to match. Under the EU AI Act, detecting a readily apparent expression such as a smile is not emotion recognition, while concluding how someone feels is. PokaMind is built for practice and development, not for rating or screening people.

PokaMind treats conversation data as sensitive. The platform is hosted in the EU on Google Cloud, encrypted at rest and in transit, and handled in line with GDPR. Camera frames are analyzed on PokaMind's servers, not on the learner's device. Speech transcription and language analysis run through AI sub-processors that may process data outside the EU; they and the transfer safeguards are listed in the data processing terms we provide during evaluation. The products described on this site are B2B only, for working adults 18 and over. PokaMind's information security program is aligned with ISO/IEC 27001 and maintained internally; it is not a third-party certification. Security documentation is provided during evaluation.